Geronimo is designed for use in semi-supervised and unsupervised sites. Geronimo is provided with intelligent remote reporting and programming capabilities to give assurance to the service operator that the Geronimo telephones are in continuous working order and therefore constantly available for the customers.
REPORTING
Remote reporting is provided to allow supervision of a network of Geronimo telephones. Reports can be gathered on very low cost management equipment with more sophisticated management systems available as the needs of the operator grow. (For further information please contact us).
Reporting capability includes:
"I'm OK"
Geronimo can generate regular remote reporting to inform the service operator that it is in good working order, connected to its working telephone line and is available for customer call making. For remote sites this is an invaluable way of making sure that Geronimo will be available, when needed, for making that vital emergency call.
FAULT REPORTS
Geronimo is a very reliable telephone but like any unsupervised telephone can be subject to attacks and vandalism thus affecting its ability to provide telephone service. It is important for the service operator to know about any attacks as soon as they occur and be able to dispatch an engineer with the right replacement parts, thus ensuring that the customer service is restored as quickly as possible, or even before a fault was realised.
Geronimo can detect the most common hardware faults resulting from vandalism and report these to the service operator. These include:
� Stolen or broken handset or extended "off hook",
� Jammed or glued keys,
� etc.
MANAGEMENT REPORTING SYSTEM
Geronimo will report daily to a remote management system signalling failures or vandalism. Reporting is done by SMS messaging or email (see example of a report below). The engineer is then able to respond rapidly to a fault report, enabling him to carry the right spares to restore Geronimo and with the end user not necessarily knowing there had been a fault in the first place.
When Geronimo Analogue or SIP is used in conjunction with the optional built-in IP camera, high quality images (in real time) can be sent to the remote management system or a named recipient of users or vandals.
Example - Email of fault from Geronimo management system
Begin forwarded message:
From: "Geronimo Manager" peter@kalikareporting.co.uk Date: 10 December 2008 14:56:55 GMT To: peter@kalikareportingc.o.uk Subject: Keypad Fault n Geronimo USN No 000002 Reply-To: peter@kalikareporting.co.uk
Geronimo USN Number 000002 reported at 10/12/2008 14:56:32 with a keypad fault.
Example only:
Our records show this phone is sited:
Kalika Limited
Innovation House
Alexander Bell Centre
Hopkinson Way
Andover
Hampshire
SP10 3UR
